For general assistance, technical questions, or sales enquiries.
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Online Exam Support
Ethition provides online exam support to administrators and organization coordinators managing assessments through the platform. Assistance is available for exam setup, technical issues, sales queries, and problems that arise during an active assessment.
Contact SupportEthition Assistance
We're here to help
Email Assistance
Questions and technical help
Support Tickets
Submit an issue with details
Live Chat
Assistance through the platform
Need help during a live exam? Use the urgent support process.
Before the assessment
Help Before Your Exam
Preparing an assessment can involve importing questions, setting up user access, configuring exam options, or sending enrolment links to candidates. Our online exam assistance is available when you need guidance with the platform or your assessment setup.
During the assessment
Support During a Live Exam
Technical issues during an assessment need prompt attention. Ethition provides online examination support for administrators and coordinators dealing with problems during a live exam, with a separate process for urgent issues.
Resume After an Interruption
If a candidate loses their internet connection or experiences a technical interruption, they can resume the assessment from where they stopped.
Urgent assistance
Live Exam Issues?
For urgent live-exam issues, contact the Urgent Support Contact.
Urgent Support Contact After submission
Technical Help After Submission
Support continues after an assessment has been submitted. Contact the team with technical questions or issues that need attention after an exam.
Our online assessment support can also help administrators and coordinators with platform use as they prepare for future assessments.
Get in touch
Choose How to Contact Us
Choose the support channel that best fits your question or assessment issue.
Support Ticket
Submit an issue through the support system and provide the relevant details about your assessment.
Support Ticket PortalLive Chat
Speak with the support team when you need assistance through the platform.
Live Chat Testimonials
Trusted Support, Real Experiences
See how administrators and coordinators experience support with Ethition.
“
The support team helped us understand the exam setup process and resolve our questions before the assessment.
R
Rakes sharma
Coordinator